Sizing up your goods

Make sure you size up your consignment correctly. If you give the incorrect size or weight, you will be charged extra and the load may not fit on the vehicle sent - so it is imperative you size up your goods correctly.

Some people book transport by saying they need a transit van or 7.5t lorry. Please be aware that a transit/sprinter type van only has a payload of 1100kg. A 7.5-tonne lorry only has a payload of 2800kg. An 18-tonne lorry only has a payload of 9000kg. A 26-tonne lorry has only a payload of 14000kg. An artic has only a payload of 24000kg. All these payloads are approximate and the vehicles have different dimensions, it is best to speak to the courier company about this before booking.

Dedicated Vehicle Delivery

Your goods run entirely on their own, and is by far the best way for them to travel. There is no danger of other people's goods damaging yours and you know, barring unforseen

circumstances, your goods will be delivered on time and intact.

Same day/Courier

This is for the job that has to run on the same day that you are booking the job. Please remember when booking this, the costs will always vary from day to day dependent upon vehicle availability and size, etc. Make sure you book the right size vehicle and that youallow sufficient time for your goods to be loaded and to travel to your destination. It is also a good idea to provide us with a contact name and all telephone numbers etc., for the delivery destination and of course, your out of hours contact number.

Conditions of Transport/Storage

Please be advised that all reputable transport companies will be members of a governing body. We, at TWE, are members of the RHA, (The Road Haulage Association) and therefore operate to their terms and conditions, a copy of which can be obtained from us, free of charge, upon request.

Demurrage

Remember this, if you were to keep a taxi car waiting outside your house for an hour or more, that taxi would charge you. Remember that the taxi only costs 10% of what a lorry costs and all our drivers are paid by the hour. So be sure to ask how much time is allowed in your quoted price, for loading and unloading. After that time has elapsed, you could be charged demurrage at a rate per hour or part hour. Demurrage rates vary depending upon vehicle size. Please ask for this rate.

Loading condition

As the customer, if you are not happy with how your goods are loaded, then please do not allow that vehicle to leave your premises without getting authorisation from our head office. Remember, that it is the driver's responsibility to make sure the goods are safe for transport, but it is your responsibility, as the customer, to make sure the goods are packaged safely for transport. If in doubt, please ask.

Postcode/Address

It is extremely important that you provide us with the correct name on site, company name, full address and full postcode, plus any telephone numbers for this destination. Please remember if it goes to the wrong address, we charge for a re-delivery.

Timed deliveries

Be sure to ask your customer when they want their goods delivered. If you request a timed delivery, then this is what you will be charged for. Indeed, your customer may well be happy to receive between 9am and 5pm, so it is worth asking your customer and you may save money.

Delivery of goods

Remember, from the moment the goods have been lifted off our vehicle, the goods/insurance must now be covered by you or your customer. They are no longer covered from that moment. If we are unloading the goods via a tail lift, then once you sign for those goods they become your responsibility. Please do not ask our drivers to take your goods into a shop a house or upstairs, as we are not allowed in health and safety rules and are not insured personally, or for damages caused by them.
All drivers are instructed not to do this.

Account

When applying for an account, we will carry out a full credit check on your company. You will then be given a credit limit and payment time scale for the company which will be passed on to yourselves. Please do not go over your credit or time limit as your account will be placed on stop until funds have cleared the account. If you are a non-limited company, then we would seek a personal guarantee on the account. All outstanding debts are vigorously pursued through the courts.