Delivery is one of the most influential factors which helps a potential customer make their buying decision. With the rise of next and same day deliveries, expect a lot in terms of delivery service and if you and your business doesn’t measure up, they have no problem heading over to your competitors.
Why the right courier matters
There used to be only one option businesses had when it came to sending packages and parcels, this was the Royal Mail. However, now there are literally hundreds of different couriers and delivery companies available. Because of this, prices are often very competitive.
The thing is, that with so many different courier services available, it can be a challenge choosing the best one for your business. Not all couriers are equal in terms of service, price, and reliability, so it’s very important to make sure you’re choosing the best one.
The delivery service you give your customers is going to leave a lasting impression. So, if they have a bad experience, it is unlikely they'll shop with you again. And trust me, they’ll tell their colleagues, friends, and family, damaging your reputation and more than likely losing you future business.
How to select the best courier for your business
When choosing a courier company, most businesses make the mistake of putting the cost as their number one priority. Clearly you want to save as much money as possible on the courier service you decide to choose. However, money is not the only factor you need to consider.
Reliability - The most important thing to look out for.
Looking at online reviews will tell you how reliable a courier company are. Customers today are very quick to make their experiences known on social media sites such as Twitter, Facebook and Google, so it won’t be difficult to see how highly rated different couriers are.
Options.
While some consumers are still happy to wait 7-14 days for their goods, others want their parcel delivery the next working day. Make sure the courier company you decide to go with offers a fast delivery service.
Choosing the right courier service for your business is very important in today’s age of online shopping. Parcels are expected quickly, so it’s important you choose a service that’s professional, fast and reliable.
