Speed - You need to provide a fast response.

Speed is a very important factor when it comes to providing quality customer care and an excellent delivery service. When your customer leaves a request, they'll demand a quick response. Being put on hold is a huge cause of frustration. If you wish to ensure that customers are not frustrated, then you must have a quick customer response system.

You have to provide your delivery options and information on your website home page for your customers to have easy accessibility. Customers don’t want to be searching for information, once they find it difficult to get the needed information; they will look somewhere else within a few clicks.

Know your customer.

You should make the effort to understand your customer's requirements, this will make dealing with them far easier and things should run smoothly. Try to get to know your customers on a personal level. The greatest salesmen understand that people buy more on the emotional level than on the national level. It will be good if you remember your last conversation with that particular customer or even their names. People feel valued when they sense that you are making an effort to know them as an individual and not just a tracking number or another voice on the end of the phone. Make your customers feel valued anytime you communicate with them, it will reap rewards.

Regular updates

One of the most important things when running a delivery service is good communication. Ensure your customers are updated throughout the delivery process. When you do this, it automatically gives your customers peace of mind and the assurance that you are in control of the process. If there are any delays or problems, keep the customer updated, whatever you do, do NOT try and hide any issues from them.