At Greg Paulson Same Day Couriers - Manchester, we pride ourselves on delivering exceptional service with same day collections and deliveries tailored to meet our customers' varied needs. Since 1993 we have built a reputation for reliability and efficiency, ensuring that every job is completed to the highest standard. However, an issue we face is the unnecessary burden of chasing unpaid invoices from some of our account holders.

Our Payment Policies

For our non-account holders, we require payment upfront via card over the phone or by bank transfer. This ensures a smooth transaction and allows us to focus solely on providing excellent service. For our valued account holders, we offer the convenience of monthly invoicing with 30-day payment terms. Unfortunately, as in all lines of business, sometimes there are account holders that don’t adhere to these terms, creating significant operational challenges for us.

The Impact of Non-Payment

When customers fail to pay their invoices on time, it sets off a chain reaction that affects our business operations. Here's what happens:

1. Wasted Time: Our team spends valuable hours phoning and emailing non-paying customers to remind them of their overdue payments. This time could be better spent improving our services and attending to paying customers.
2. Administrative Burden: The process of managing overdue accounts requires meticulous record-keeping and constant follow-up, detracting from our core business activities.
3. Debt Recovery Procedures: If reminders go unheeded, we are forced to employ the services of a debt recovery solicitor. This involves filling out forms, gathering documentation, and navigating legal processes—more time-consuming tasks that divert our focus from service delivery.
4. Upfront Costs: Engaging solicitors and covering court fees require upfront payments from us. Although these costs are eventually recovered from the debtor, they initially strain our resources.
5. Interest Charges: Non-paying customers also incur additional interest on their overdue balances. This not only increases their debt but also complicates the recovery process.

The Broader Implications

The issue of unpaid invoices does more than just disrupt our workflow; it affects our ability to invest in growth and innovation. It limits our capacity to expand our services and improve our offerings. Moreover, the financial strain caused by unpaid invoices can affect our cash flow, impacting our ability to meet our own financial obligations.

Our Commitment

Despite these challenges, we remain committed to providing the highest level of service to all our customers. However, we urge our account holders to adhere to our 30-day payment terms to help us maintain operational efficiency and continue delivering the reliable service you expect from us.

Conclusion

Chasing unpaid invoices is an unnecessary burden that diverts our attention and resources from serving our customers effectively. Ensuring timely payments to avoid the hassle of debt recovery procedures and additional costs is much appreciated by the majority of our clients. Together, we can foster a business environment built on trust and mutual respect, allowing us to focus on what we do best—providing exceptional same-day collection and delivery services.